Refund Policy
We want you to be happy with Openwise. If a paid plan isn't right for you, here is how refunds work.
14-day money-back guarantee
If you are not satisfied, you can ask for a full refund within 14 days of your first payment for a plan, with no questions asked.
Renewals
- Monthly renewals can be cancelled any time; the plan stays active until the end of the period you paid for. If you forgot to cancel, ask within 7 days of a renewal and we will refund it if the paid features haven't been used since.
How to ask for a refund
Reply to your Paddle receipt email or visit paddle.net. Paddle is our reseller and Merchant of Record and processes refunds. You can also email support@openwise.tech from your account email with the payment date and we'll arrange it.
Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
When we can't refund
We may refuse refunds for accounts suspended for breaking our terms, or for clear abuse of this policy (for example, repeated buy-and-refund cycles).